What is Orion Wi-Fi?
Orion Wi-Fi lets businesses sell capacity on their existing Wi-Fi network to cellular carriers.
Orion Wi-Fi is designed for public venues -- businesses with lots of public visitors. Examples: big-box stores, malls, stadiums, downtown districts, hotels, airports, hospitals, office buildings, residential buildings, convention centers.
Orion facilitates Wi-Fi Offload, which improves connectivity for your visitors and earns you revenue. Without Orion, Wi-Fi Offload can be complicated and expensive to implement.
Orion Wi-Fi makes it quick and easy. With Orion Wi-Fi, even small locations can offer better connectivity to their visitors and earn revenue from their existing Wi-Fi network.
Is my Wi-Fi network compatible with Orion Wi-Fi?
Very likely yes, if you have a commercial-grade Wi-Fi system.
Orion Wi-Fi works with most commercial and enterprise Wi-Fi networks, such as those from Cisco, Ruckus, Meraki, UniFi and Juniper Mist. See here for a more complete list of supported Wi-Fi access points.
Consumer-grade Wi-Fi access points are NOT SUPPORTED. Consumer Wi-Fi access points (like Netgear, Linksys, Eero, Nest Wi-Fi, Asus, or TP-Link) do not support the necessary protocols and cannot scale to large numbers of users.
What is the end-user (visitor) experience?
It’s completely transparent -- the visitor doesn’t do anything. If the visitor’s carrier uses Orion Wi-Fi and chooses to buy capacity from you, the visitor’s phone will just auto-connect to your Wi-Fi. That’s it.
How much does Orion Wi-Fi cost?
Orion Wi-Fi has no sign-up, set-up, or deployment fees. Once deployed, you can turn it off at any time. Orion Wi-Fi just charges a percent of the revenue you earn.
Is Orion Wi-Fi available globally?
Orion Wi-Fi is currently only available in the United States.
Is this a consumer service?
No, Orion Wi-Fi is not available directly to consumers.
Can Orion Wi-Fi see my web traffic for any reason, including for marketing or advertising?
No, the Orion Wi-Fi platform has been designed so that Orion Wi-Fi cannot see or access a user's web traffic for any reason (including marketing or advertising).
How much money can I earn by joining Orion Wi-Fi?
At this time, there is not a reliable way to predict the revenue that a given venue will earn. Revenue will depend on Carrier Opt-In rate, foot traffic, time of day, etc.
Setting up your network on Orion Wi-Fi can be done easily and at no cost by following the instructions on our Help Center. You can turn off Orion Wi-Fi any time with no obligations. Please let us know if you have any questions about your setup.
Is technical support available?
In general, the best way to answer your questions is by reviewing our Help Center. If you need additional support, then you may email the Orion Wi-Fi team at orion-support@google.com. To receive a timely response, please include all relevant details, including a link to your Orion Wi-Fi Supplier portal, as well as a detailed description of the issue you are facing and what you have tried.